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General Support Questions
Where can I go to sign up for the Millenium 3
Internet?
What does it
cost?
How fast do I connect to Millenium 3 Internet
service?
What is
my email address?
Does Millenium 3 Internet support Macintosh, UNIX,
and other operating systems?
Does Millenium 3 Internet provide Usenet service for
dial-up customers?
Does Millenium 3 Internet allow telnet access to my
email? How about pine or mutt?
Millenium 3
Internet Dial-up
Does Millenium 3 Internet offer static IP addresses
on my dial-up networking connection?
How long does it take for my dial-up account to
become active after I sign up online?
How do I add additional email accounts?
How do I create the dial-up connection on my
computer?
Cooperation With
Other ISPs
Can I use America Online with Millenium 3 Internet
dial-up service?
Can I use my WebTV with Millenium 3 Internet
service?
Can I use Hotmail to receive my Millenium 3 Internet
mail?
Contacting
Millenium 3 Internet
How can I contact support at Millenium 3 Internet if
I have a problem?
I would like to propose an addition to this FAQ
list.
General Support
Questions
Where can I go to
sign up for the Millenium 3 Internet?
Just stop by our store or give us a call and we can set you up in minutes.
What does it
cost?
Millenium 3 has designed 3 great plans to choose from, beginning at only
$9.91 a month. Please visit the
Internet page for more information on the
prices and available options of these plans.
How
fast do I connect to Millenium 3 Internet service?
Millenium 3 Internet supports V.90 technology, giving up to 53Kbps of
downstream bandwidth, and up to 33.6Kbps of upstream bandwidth.
What is
my email address?
Your email address is username@m3internet.com. For example, if your
username is "joecool", then your email address will be "joecool@m3internet.com".
Does Millenium 3 Internet support Macintosh, UNIX, and other operating
systems?
Yes, Millenium 3 Internet is compatible with any OS that can establish a
PPP connection. In particular, we know that users of Red Hat, Debian, and
Mandrake Linux are currently using our service. Our tech support staff can
assist with basic questions on these platforms, but will not always be
able to answer specific questions.
PLEASE NOTE that nearly all winmodems (or ""controllerless modems"") are
incompatible with any operating system other than Microsoft Windows (an
exception are the Lucent and IBM chipsets). Also please note that we
explicitly do not support hardware or OS-related issues such as modem
installation and system administration. For those issues, we recommend
that you contact your OS vendor, local users group, or check your PC into
our in-house service department.
Does Millenium 3 Internet provide Usenet service for dial-up
customers?
Sorry, but at this time, we do not provide any kind of NNTP service,
including Usenet and netnews. We may implement a news server on our
network in the future. In the meantime, we would like to refer you to
Google as an alternative news feed provider.
Does Millenium 3 Internet allow telnet access to my email? How about
pine or mutt?
No, Millenium 3 Internet does not allow shell access to customer accounts.
We do allow unrestricted POP3 access, so customers are able to receive
their email using any mail client compliant with the POP3 protocol. Please
note that although it is possible to receive your email using POP3, you
will still have to find a different SMTP server than mail.m3internet.com
to send mail if you are not connected to our network. To prevent
unsolicited commercial email ("spam"), we do not allow access to our SMTP
server from outside our network.
Millenium 3
Internet Dial-up
Does Millenium 3 Internet offer static IP addresses on my dial-up
networking connection?
No, Millenium 3 Internet does not offer static IP addresses on our dial-up
products at this time.
How long does it take for my dial-up account to become active after I
sign up online?
Your dial-up account may take up to a day to go live after you sign up. If
you have any questions or concerns, please call us at (870) 802-2385.
How do I add
additional email accounts?
M34U account users receive 1 free email address, with additional addresses
costing only $3.95 a month per additional address. Premium account users
are allowed 3 email accounts at no additional charge, and Annual account
users are allowed 5, with additional addresses costing only $3.95 a month
per additional address. To set up additional emails, just stop by or give
us a call during our regular business hours, and please allow 24 hours for
the new account (s) to be activated.
How do
I create the dial-up connection on my computer?
The following setup is for Windows 95/98 (Please note: Windows ME, 2000, &
XP may differ)
- Open ‘My Computer’.
- Open ‘Dial-up Networking’.
- Double-click on ‘Make New Connection’.
- Name the new connection ‘M3 Internet’. Click
‘Next’.
- Enter the phone number (870-972-4651) for our
system. Click ‘Next’.
- Click ‘Finish’.
- Right-click on the new connection (M3
Internet) and choose properties.
- Click on the tab labeled ‘Server Types’.
- Uncheck all the boxes except ‘TCP/IP’. Click
‘OK’.
- Double-click the new connection (M3 Internet)
and enter your user name and password. Note: In your email address, your
username is the part before the @m3internet.com; only enter your
username, no @m3internet.com is needed. Both your user name and password
will be lower case.
- Check the ‘Save password’ box if you want
Windows to remember your password for you.
- Click ‘Connect’ to dial into the internet.
Cooperation With
Other ISPs
Can I use America Online with Millenium 3 Internet dial-up service?
Yes, you can use America Online with Millenium 3 Internet Dial-up service.
Please contact AOL support for more information about their "Bring Your
Own Access" plan, which allows you to pay only $9.95 per month for AOL
service and use Millenium 3 Internet service for your connection to the
Internet. AOL pricing information for their Bring Your Own Access (BYOA)
plan can be found on their site. For more information about how to set up
an "ISP/LAN connection" to enable BYOA using your AOL client software,
please contact AOL support.
Can I
use my WebTV with Millenium 3 Internet service?
Yes, you can use your WebTV with Millenium 3 Internet service. We fit all
six of the WebTV guidelines for their "Use an ISP" feature. Please use
your local Millenium 3 Internet dial-up number as both your primary and
backup numbers, and your Millenium 3 Internet username (do NOT append
"@m3internet.com" to your username) and password to connect.
Can I use Hotmail to receive my Millenium 3 Internet mail?
Yes, you can use MSN's Hotmail service to receive email from your
Millenium 3 Internet mailbox. Please see our setup page for the POP
settings you will need when setting up your Hotmail account to receive
your Millenium 3 Internet email. (Additional fees from Hotmail may apply)
Contacting
Millenium 3 Internet
How can I contact support at Millenium 3 Internet if I have a problem?
Tech support can be reached by calling (870) 802-2385, or by emailing
techsupport@m3internet.com. Please have the specific error message you are
receiving (if any), the make and model of your computer, and a short
description of the problem ready if you choose to call us.
I would
like to propose an addition to this FAQ list.
Thank you! Please email your suggestion to techsupport@m3internet.com.
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